Privacy Policy

At alucardaris.com (hereinafter, “the Website”), we take the privacy of our customers and users very seriously. Through this Privacy Policy we inform you about how we process your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD).

1. Personal data we collect

When you use our Website, we may collect the following data:

  • Identification data: name, surname, shipping and billing address, phone number, email address.
  • Payment data: securely processed through external payment platforms (e.g., PayPal, Stripe, Redsys). We do not store your credit/debit card numbers.
  • Browsing data: IP address, browser, cookies, and activity on the Website.

2. Purpose of data processing

We process your data for the following purposes:

  • To manage and ship your merchandising orders.
  • To issue invoices and comply with legal obligations.
  • To respond to your inquiries through contact forms or email.
  • To send you commercial communications related to our products, if you have given your consent.
  • To improve user experience on the Website through cookies and browsing analytics.

The processing of your data is based on:

  • Performance of an online sales contract.
  • Compliance with legal obligations (tax, accounting).
  • Your explicit consent for commercial communications.
  • Our legitimate interest in improving user experience and Website security.

4. Data retention

  • Customer data will be kept for as long as the contractual relationship lasts and, afterwards, for the periods required by tax and accounting laws.
  • Data used for marketing purposes will be retained until you withdraw your consent.

5. Data recipients

  • Payment platforms: PayPal, Stripe, or other providers we may use to process payments.
  • Logistics and courier services: to deliver your orders.
  • Technology providers: hosting services, web analytics, email marketing platforms.

We will never sell your personal data to third parties.

6. User rights

You may exercise your rights at any time, including:

  • Access, rectification, erasure, and data portability.
  • Restriction and objection to processing.
  • Withdrawal of consent.

To exercise your rights, please contact us at: [info@alucardaris.com], together with a valid proof of identity.

If you believe your rights have not been respected, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. Security

We implement appropriate technical and organizational measures to protect your personal data against loss, alteration, unauthorized access, or disclosure.

8. Cookies Policy

The Website uses its own and third-party cookies to improve user experience, analyze traffic, and display personalized advertising. You can manage your preferences in our [Cookies Notice].

9. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy to adapt it to legislative changes or improvements to the Website. We recommend reviewing it periodically.